Refund policy

Digital template downloads: All sales are final. Because our resume templates are digital downloads (delivered instantly as files you can access, save, and print immediately), we are unable to accept returns, exchanges, or cancellations once a purchase is made. This is standard practice for digital goods, since a downloaded file cannot be "returned" the way a physical product can.

Refund exceptions (templates)

We want you to be happy with your purchase. We will consider a refund or replacement only in these specific cases:

  • Technical issue with the file — the file is corrupted, won't open, or is missing pages/content
  • Wrong item received — you received a different template than the one you purchased
  • Duplicate purchase — you were accidentally charged twice for the same item

If any of these apply, contact us within 7 days of purchase at emma@resumesbyemma.com with your order number and a description of the issue, and we'll make it right — either by fixing/resending the file or issuing a refund.

Customize It For Me / Write It For Me services

These are done-for-you services with a turnaround time (3-5 business days for Customize It For Me, 5-7 business days for Write It For Me), not instant downloads. Because they involve real work on our end:

  • Once we've started work on your customization or written resume, the service fee is non-refundable.
  • If you haven't yet sent your resume/information and want to cancel before work begins, contact us within 24 hours of purchase for a full refund of the service fee.
  • If the delivered file has a genuine technical issue (won't open, missing content, doesn't match what was ordered), we'll fix it at no additional charge.

Not eligible for refund

  • Change of mind after purchase
  • Difficulty editing the template (we're happy to help troubleshoot — just reach out!)
  • Incompatibility with software you didn't check before buying (please review the file formats listed in each listing — Word, Canva, Google Docs, or PDF — before purchasing)
  • Any file that has already been downloaded, edited, or used, outside of the technical-issue cases above

How to request help

Email us at emma@resumesbyemma.com — we typically respond within 1-2 business days and are always happy to help with formatting questions, editing instructions, or file troubleshooting even outside the refund window.

Resumes by Emma is operated by Rigma Marketing LLC, 213 North Glendale Ave. #1066, Glendale, CA 91206, United States.